Thank you for purchasing a flower stand from our website. We value every customer’s shopping experience and are committed to providing high-quality products and services. If you are not satisfied with your purchase, you can apply for a return and refund according to the following policy:
I. 30-Day Return Guarantee
You can apply for a return within 30 days of the date of delivery.
The returned item must meet the following conditions:
The item is in unused condition;
The item is free from man-made damage;
The item’s packaging, accessories, and attachments are complete;
You provide valid order information or proof of purchase.
For items that meet the return conditions, we will process your refund according to this policy.
II. Refund Application Process
To apply for a refund, please contact us via customer service email and provide the following information:
Order number;
Purchaser’s name;
Reason for return;
Product photos (if there are quality issues).
Our customer service team will review your application as soon as possible after receiving it and provide subsequent return guidance.
III. Refund Processing Time
Once we receive and confirm that the returned item meets the refund conditions, we will immediately initiate the refund process.
Refunds will be returned to your original payment account within 3 business days.
The exact arrival time may vary slightly depending on the processing speed of the bank, credit card institution, or third-party payment platform.
IV. Special Circumstances
The following situations may not qualify for a refund:
The product is damaged by the customer;
The product has been visibly used or modified;
The return request is made after the 30-day return period;
The product is missing its original packaging or important accessories.
V. Damaged or Incorrect Goods During Transportation
If you receive goods that are damaged during transportation, have quality issues, or are shipped incorrectly, please contact us as soon as possible after receiving the goods. After verification, we will provide you with free replacement, reshipment, or a full refund.
We are committed to providing our customers with a safe and convenient shopping experience and strive to ensure that every customer receives satisfactory after-sales service.
Note: Due to continuous losses, the merchant has decided to clear out inventory at a loss.