This refund policy applies to all orders placed through this website and explains the conditions for refund applications, the review process, and related processing rules.
Due to ongoing losses, the merchant has decided to clear out all inventory at a loss. Currently, all products are being sold at a discount clearance price.
Refund Application Conditions
Customers may apply for a refund if the following situations occur after receiving the goods:
- The goods were damaged during transportation.
- The wrong goods were received or did not match the order information.
- The goods have obvious quality problems that affect normal use.
- The goods are missing major accessories or the wrong items were shipped.
To facilitate the review process, customers may need to provide order information and supporting documentation for the problem (such as photos or descriptions).
Refund Application Time
Customers can submit a refund application within 30 days of signing for the goods.
Applications submitted after 30 days may not be processed. Please contact customer service as soon as possible.
Refund Review Process
After a refund request is submitted, it will be processed according to the following process:
- Verify order information
- Review the issue description and related evidence
- Determine if the refund conditions are met
- Proceed to subsequent processing
After approval, the refund will proceed to the execution stage.
Refund Processing Time
After approval, the refund will generally be returned to the original payment account within approximately 3 business days.
Actual arrival time may vary depending on the processing cycle of the payment institution or bank.
Return Policy
In some cases, we may require customers to return the goods. Whether a return is required will be determined based on the specific circumstances.
If a return is required, we will provide a return address and instructions.
Circumstances Where Refunds Are Not Eligible
Refunds are generally not supported in the following situations:
- Due to personal reasons (e.g., dislike, accidental purchase, etc.)
- Goods that have been used normally or damaged by human error
- Orders exceeding the refund application period
- Problems caused by incorrect shipping information provided by the customer
Order Cancellation Policy
Orders may be cancelled before entering the processing or shipment stage.
Once an order enters the shipment process, it will be processed according to this refund policy.
Special Circumstances
In the event of logistics abnormalities, lost packages, shipping delays, or other special circumstances, we will investigate the actual situation and provide a reasonable solution.
We reserve the right to review, approve, or reject refund applications to ensure a fair and reasonable process.
Policy Updates
We may update or adjust this refund policy as needed for operational purposes.
The updated content will take effect immediately upon publication on this page. It is recommended to check for the latest version regularly.